Measurement, Comparison & Accountability
"Did we improve—and for whom?"
Objectives
- Prove impact
- Support accreditation, monitoring, and funding
Key Components & Required Elements
- Time, access, experience, equity metrics
- Same indicators, same definitions
- Side-by-side dashboards
- Visual journey changes
- Narrative improvement summaries
- Visual journey/process maps
- Grant-ready reports
- COA self-study evidence
- CQI documentation
Maturity Rubric
Assess your organization's readiness across four levels
No baseline data locked; no measurement plan in place
Some baseline data collected but comparison framework not established
Baseline locked with post-reform collection using same indicators; comparison dashboards active
Automated comparison with equity disaggregation; grant-ready reports generated; CQI cycle institutionalized
Sample Deliverables
What a completed phase produces
Key Facilitation Questions
Is our baseline data complete and reliable enough to support comparison?
What is our data governance plan for ongoing collection?
How frequently will we run comparisons and report findings?
Who is accountable for acting on what the data reveals?
Discussion Prompts
Are we measuring what matters to clients or what's easy to count?
How do we ensure data quality and consistency across collection points?
What equity dimensions must be disaggregated in our outcome reporting?
How will we share findings with staff, clients, funders, and the community?
User Story
As a funder or accreditor, I want defensible evidence that improvement was intentional and effective.
Acceptance Criteria:
- Baseline and post-reform data compared
- Reports generated automatically
Accreditation Alignment
CQI documentation
Performance measurement
Outcomes management
Related Phases
Purpose, Need & Success Definition
Anchor journey mapping in real problems and outcomes. Prevent mapping from becoming purely descriptive. Meet grant and accreditation expectations for clear need.
Cross-Journey Analysis & Redesign
Identify systemic failures across the entire journey. Design future-state journeys that address root causes.