Cross-Journey Analysis & Redesign
"What the full system reveals"
Objectives
- Identify systemic failures
- Design future-state journeys
Key Components & Required Elements
- Bottleneck analysis
- Redundancy detection
- Equity gap visualization
- Trauma-impact mapping
- Redesigned steps
- Policy or practice changes
- Expected impact linked to Phase 1 outcomes
Maturity Rubric
Assess your organization's readiness across four levels
No cross-phase analysis; each phase viewed in isolation
Some patterns identified but no systematic analysis or future-state design
Full cross-journey analysis with documented bottlenecks, redundancies, and future-state proposals
Data-driven redesign with equity overlays, trauma-impact mapping, and stakeholder-validated future state
Sample Deliverables
What a completed phase produces
Key Facilitation Questions
Have all phases been completed before attempting cross-journey analysis?
What data sources will inform the analysis beyond journey maps?
Who needs to be in the room for future-state design decisions?
How will we prioritize which reforms to implement first?
Discussion Prompts
What patterns or bottlenecks appear across multiple phases?
Where are clients most likely to fall through the cracks in the full journey?
What systemic root causes drive the problems we identified in Phase 1?
If we could redesign one thing about the entire system, what would have the biggest impact?
User Story
As a leadership team, I want system-wide insight so reform targets root causes.
Acceptance Criteria:
- Cross-journey analysis completed
- Future-state design linked to Phase 1 outcomes
Accreditation Alignment
Continuous Quality Improvement
Systems change approach
Related Phases
Purpose, Need & Success Definition
Anchor journey mapping in real problems and outcomes. Prevent mapping from becoming purely descriptive. Meet grant and accreditation expectations for clear need.
Measurement, Comparison & Accountability
Prove impact with defensible evidence. Support accreditation, monitoring, and funding requirements.